| Feeling evil.. |
[Nov. 14th, 2009|10:44 am] |
Is it wrong that I just used my knowledge of how customer service generally works to get my way, when calling my bank? There were three overdraft charges, $35 each, because of pending holds on the account, not actual charges. I called to get the two of them reversed, because it wasn't fair that they showed available funds, until after we had done shopping for the day, and only whacked us with fees at the end of the day.
So I called them up, sat on hold for like 10 minutes, getting nice and mildly irritated. Got an agent on the line, was nice and friendly to him, and was understanding when he told me that their systems/database were having problems today, and it took him a minute to bring up my account information.
The agent on the line explained the situation to me. I said I understood, but argued that it still showed positive balance the next day, which I'm not sure that it did, because I didn't check, but that's what I told him. He explained that wasn't possible. I got a little irrational, and told him that it must be possible, because that's what I saw. I even used it against him that he'd told me the systems were having problems, and suggested that was maybe why it showed me incorrect information online. I started to get a little upset, letting it gradually build in my voice. Then I let the agent de-escalate me, explain that he was going to reverse the charges this one time, but explained the way the system works to me, to prevent this situation from happening again. I apologized, explained that I was stressed about our move, and thanked him for helping me.
So I totally played him. And I feel a little evil about it. But I don't really feel bad about it. :) |
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